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Desktop Support Analyst

Huntingdon, QC
Temps Plein

We’re looking for great people. Specifically, we’re looking for you to reimagine cannabis with us. We love where we work, we believe in each other, and we learn new things every day. We’ve been doing it since 2016 and have now become Québec’s most innovative cannabis company by leading our industry, developing game-changing products and enhancing how cannabis grows. And we’re just getting started. Sound like a good fit?

Role Summary:

The Desktop Support Analyst will provide technical support to all company IT systems, networks, security systems, and technical production equipment, and provide support and customer service to all company staff, and occasionally visitors and guests.

How you can contribute:
  • Install and configure computer systems, diagnose hardware and software faults, and solve technical and application problems associated with administrative offices and production facilities.
  • Monitoring and maintaining computer systems and networks.
  • Participates in discussions, projects, and planning of IT & Security initiatives.
  • Manages and maintains desktop environment, endpoint protection, email security, mobile device management, encryption, and provisioning and deployment.
  • Respond to Helpdesk tickets and service requests in a timely and professional manner, escalating to senior IT staff when appropriate.
  • Works closely with application support personnel to help resolve and troubleshoot issues.
  • Responds to issues associated with IT infrastructure, systems, and production equipment.
  • Communicate with the team and other departments for any IT support related issues.
  • Documenting and sharing all acquired knowledge concerning problem resolutions.
  • Setting up and disabling user accounts and profiles.
  • Prepare equipment for deployment to client locations, including rebuilding, testing, cleaning, and packing.
  • Assist with the technical design and architecture of IT infrastructure.
  • Provides physical support for the movement of equipment around the facilities.
  • Provide support to external clients as required.
You’re really good at:
  • Customer service-oriented and proactive in anticipating and resolving problems while maximizing efficient use of computing resources.
  • Thorough knowledge of Windows family (10, Server 2012+), Office 365, Mac OS, networking concepts and implementation, and security best practices.
  • Ability to work in a team environment as well as independently with minimal supervision.
  • Ability to learn new skills and adapt to a fast-paced working environment.
  • Ability to work under pressure and prioritize tasks and projects effectively.
  • Solid troubleshooting, problem-solving, and analytical skills.
  • Excellent interpersonal and communication skills.
  • Solid communication skills in English and French
Things we hope you have:
  • Completion of at least a post-secondary diploma in a related field, and certification in computer programming, support, or network administration is required, or a combination of education and experience.
  • CompTIA, A+, Server+, Network+, Security+ (with at least one certification required)
  • Windows, and MacOS operating systems: 5 year (Preferred)
What you should know about the job:
  • The chosen applicant will be required to successfully complete criminal and reference checks.
  • Occasional after hours and weekend support may be required.
  • Presence at Montreal may be required ( transportation reimbursed)
What you should know about ROSE:
  • We cherish Québec’s culture and values.
  • We believe cannabis can help Quebecers and Canadians live better lives.
  • We take pride in family, friends and living full, balanced lives.
  • Safety and security is critical to the success our business.
  • We currently work from two locations in Québec: A 55,000 square-foot cutting-edge facility in Huntingdon and new offices in Montréal’s Villeray neighbourhood.
  • Our executives have world-leading experience in government regulated industries.

We look forward to hearing from you! Please note that only applicable candidates with be contacted.

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